⏰ Important: You have a limited time to complete your payment. The countdown timer on the payment page shows your remaining time. Ensure you complete the payment before the timer expires.
📝 Step 1: Initial Registration
- Click "Register" - Start your conference registration process
- Enter Email Address - Provide your valid email address for communication
- Enter Phone Number - Provide your contact phone number
- Submit Registration - Complete the initial registration form
📧 Step 2: Payment Email Notification
Subject: Complete your payment
Dear Attendee,
Thank you for being interested in our conference. A transaction has been initiated on your behalf.
Please find your payment details below:
- Payment URL: → [Payment Link]
- Verify URL: → [Verify Payment]
Once you have completed the payment, please proceed with your registration by clicking the link below:
Complete Registration → [Registration Link]
💳 Step 3: Complete Payment
Click on the Payment URL in your email to access the secure payment portal and choose your preferred payment method.
- Select Your Country: Choose your country from the dropdown menu to see available mobile money options.
- Choose Payment Option: Select your preferred mobile money provider (e.g., M-Pesa, Airtel Money, MTN Mobile Money, etc.)
- Enter Phone Number:
- Enter your mobile money registered phone number
- Ensure the number is active and has sufficient balance
- Double-check the country code prefix is correct
- Review Payment Details: Verify the amount, currency, and payment instructions displayed
- Accept Terms: Check the box to agree to DPO Terms and Conditions
- Complete Payment: Click "Continue To Pay" to initiate the transaction
📋 Mobile Money Instructions:
- You will receive a payment prompt on your phone
- Enter your mobile money PIN when prompted
- Confirm the payment amount and recipient
- Wait for the confirmation message
✅ Success Indicators:
- Payment confirmation message on your phone
- Redirect to payment verification page
- Transaction status shows "Paid" or "Success"
- Enter Card Details: Fill in your card information:
- Card holder name (as it appears on the card)
- 16-digit card number
- Expiry month and year
- 3-digit CVC/CVV code (on the back of the card)
- Verify Information: Double-check all card details for accuracy
- Accept Terms: Check the box to agree to DPO Terms and Conditions
- Complete Payment: Click "Continue To Pay" to process the transaction
🔒 Security Note:
- Your card information is encrypted and secure
- DPO is a trusted payment processor
- No card details are stored on our servers
✅ Success Indicators:
- Payment confirmation message
- Redirect to payment verification page
- Transaction status shows "Paid" or "Success"
🔄 After Payment Completion:
- You will be automatically redirected to the payment verification page
- Wait for the system to verify your payment (usually takes 1-2 minutes)
- Check your email for payment confirmation
- Save your transaction reference number for future reference
- Complete Final Registration: Click the "Complete Registration" link in your email to finish the registration process
🔧 Troubleshooting Common Issues
Mobile Money Issues:
- Payment not received: Check your phone for payment prompts and ensure you entered the correct PIN
- Insufficient balance: Top up your mobile money account before attempting payment
- Wrong phone number: Ensure you're using the phone number registered with your mobile money service
- Network issues: Try again in a few minutes or contact your mobile money provider
Card Payment Issues:
- Card declined: Check with your bank if the transaction is blocked or if you have sufficient funds
- Invalid card details: Double-check card number, expiry date, and CVC
- 3D Secure required: Complete any additional authentication steps required by your bank
- International transaction: Ensure your card allows international transactions
General Issues:
- Page timeout: Refresh the page and try again
- Payment verification pending: Wait 2-3 minutes and refresh the verification page
- Duplicate payment: Contact support immediately if you notice duplicate charges
- Email not received: Check your spam folder or contact support for resend
- Registration link expired: Contact support to get a new registration link
- Payment completed but no confirmation: Check the verification URL manually
⚠️ Important Warnings:
- Never share your mobile money PIN or card details with anyone
- Only make payments through the official conference payment portal
- If you encounter suspicious activity, contact support immediately
- Keep your transaction reference number safe for future reference